Reata Estates

Peaceful Country Living

Gate System Information

How to Contact a Resident with the Gate Telephone

Visitors and service people may call residents with the gate telephone.

To use the gate telephone, scroll the list of residents using the A or Z button, and when the name of the resident is displayed in the window, press the CALL button.  The resident can give access by pressing “9” on their telephone.  There is a two-minute limit on calls made from the gate telephone.

Information for Residents

Resident’s Gate Codes:  If requested, each resident family at Reata Estates is assigned a gate access code to open the gate with the keypad.  Gate codes are assigned by family name and not by address.  When a family leaves the Association, their gate code is removed from the system.  Gate codes have to be unique and should not be easily guessed.

Resident’s Names:  Names of residents are listed in the telephone access system at the gate for those families who have informed the gate administrator they wish to be listed. 

Resident’s Telephones:  To be listed in the gate system, residents must provide a local telephone number.  The telephone can be a land line or a mobile telephone.

Opening the Gate with a Telephone:  Residents can open the gate with their telephone.  When a visitor or service person calls from the gate telephone, the Caller-Id will display “Reata Prop”, and the resident can press "9" on their telephone keypad which will open the gate.  Visitors and service people must call with the gate telephone; residents cannot open the gate if the visitor or service person calls on a mobile telephone.

Special Problem:  There have been isolated reports of the gate system not responding to some telephones when “9” is pressed.  The only solution to that problem is to try a different telephone.  Apparently, the gate system does not recognize the tone of some models and/or the volume is not sufficient.

Remote Openers: The gate administrator can purchase remote openers that will work with Reata’s gate.  Payment in advance is required for this service.  The remote opener will be configured and tested.  Only members of Reata Estates Association may purchase remote openers.  To take advantage of this service, email the gate administrator, Gate@ReataEstates.org.  Alternately, the administrator can provide ordering information for members who prefer to place the order without assistance.

Temporary Codes and Temporary Gate Open Times:  If requested with sufficient notice, temporary codes will be issued to residents who are having a party or other special circumstances.  Alternately, the resident family can give their code to their guests, or the guests can call from the gate.  Send requests to the gate administrator.  The gate will not be left opened on a temporary 60 minute basis to accommodate visitors.

How Access is Provided

Members of the Association (Resident or Not):   Members of the Association can have access to Reata Estates with three methods which include:

• Remote openers
• Access code issued to the family
• Opener technology built into their vehicles

See above for acquiring remote openers and gate access codes.  The gate administrator will assist with problems related to these two access methods, but cannot help with opener technology built into vehicles.

Emergency Vehicles:  The fire department and the sheriff’s department each have access codes provided by the gate administrator. 

School Bus:  The Azle school district has a remote opener provided by the Association.

Postal Mail Carrier:  The postal carrier has a remote opener provide by the Association.

Certain Companies:  Each of these companies have an access code provided by the gate administrator:

• United Parcel Service (UPS)
• FedEx
• IESI
• Duncan Disposal
• Tri-County Electric

Septic System Service Companies:   These companies can have an access code provided by the gate administrator -- IF -- the resident customer sends a written request to the gate administrator.

Propane Providers:   These companies can have an access code provided by the gate administrator -- IF -- the resident customer sends a written request to the gate administrator.

Vendors and Service Companies Not Listed Above:  This category includes, but not limited to, lawn service, landscape service, pool service, pest control, house cleaning --- any service company that a resident hires but is not listed above.

Individuals and companies in this category use the code provided to the family that has hired them or they can call the resident from the gate.  The gate administrator will not give a family code to anyone but the family.  Each family is responsible for who has their code.  When a family leaves Reata, their code will be deleted from the system.

Real Estate Agents:  Real estate agents get access with the code provided to the family that has hired them.

Repair and Remodeling Companies:  This category includes, but not limited to, appliance repair, electricians, plumbers, and home remodeling companies. 

Companies in this category can use the code provided to the family that has hired them, but the employees can call the resident from the gate.  The latter is the method recommended by the Association to limit exposure to family codes.  There is usually no need to give a code to such organizations because someone in the family needs to be home to meet the repair person.  Again, each family is responsible for managing their code.

Home Construction Companies (New Homes):    A temporary code is issued to an owner who is about to start construction of a new home.  The owner will give the code to the home construction company.  The owner and/or the company are responsible for providing access for sub-contractors.  After the owner takes possession of the home, the code will be changed.

Temporary Access for Special Needs:  Any government agency, company, or organization that needs temporary access to Reata Estates for a special reason may send an email to the gate administrator describing why and when access is needed.  The email should include the name of the organization and the employee name(s), plus a telephone number.  If approved, a temporary access code will be issued.

Email:  Gate@ReataEstates.org

To report any problem with the gate, contact the gate administrator, Gate@ReataEstates.org